Terms & Conditions
1. All items are thoroughly tested before they are delivered to us. The manufacturer guarantees the quality and originality, and we honour it.
2. Any quality issues should be immediately reported to our customer care team via our Contact Us page contact form with a detailed explanation of the issue and, if necessary, images to show proof.
3. If you are allergic to some components in a product purchased from us but have already administered it, please see your doctor; such instances are outside our scope of expertise.
1. The Steroids Australia Shop website will handle all personal information collected under European law. Even if foreign authorities file a formal request, the data we have about our clients cannot be released.
2. Clients are advised to research whether ordering these over-the-counter drugs online or being in possession of them is legal in their jurisdiction.
1. All our parcels are transported by land or via regular airmail and are dispatched from various countries in Europe and Asia (we don’t dispatch any orders from domestic depots based in Australia).
2. Orders are dispatched within 1–5 days after payment has been received in our account.
3. The average delivery time is 10 business days but can take up to 20 days due to unexpected delays.
4. Because products are housed in separate warehouses in different countries, we split orders into as many deliveries as necessary, and delivery dates may vary by 24–48 hours from package to package.
5. Once the product has been dispatched, you will be notified by email, and the estimated arrival date will be shown in the Order History section of the My Account page on our website.
6. The postal service provides the predicted arrival times, which may not always be accurate; the actual delivery date can vary by 3-5 days from the one given.
7. Because the mail service is beyond our control, we cannot affect the speed of your delivery, and thus we cannot rule out the possibility of delivery delays.
8. The billing and delivery addresses may differ. However, the delivery address must be valid and accessible for at least 40 days after you placed and paid for your order.
9. If you want an order divided and delivered to several different addresses, it is required that you place separate orders. Kindly contact us to assist you in this regard.
OUR DELIVERY POLICY
1. The delivery delay is calculated starting from the projected date shown in your purchase history.
2. If a delivery is late by more than 30 days, it is deemed lost.
3. The first postal delay complaint should be filed no sooner than 15 days after the projected date; minor delays are not cause for concern as the postal office’s service is sometimes irregular.
4. On the 30th day after the scheduled date, you must notify us of the package's loss and provide us with the package and order ID, as well as a new address for a redelivery.
5. A new delivery address is essential to avoid additional complications; if you refuse to offer it, we will redeliver anyhow, but the delivery will not be assured, thus we will not redeliver the second time.
6. If a missing product from your late package is out of stock when it should be redelivered, you have two options: wait for a stock update or accept a substitute within the boundaries of the initial item's cost.
7. If your delivery is confiscated and you have received a seizure letter, you must report the case in a ticket, scan it, and email it to the following address. After the letter has been evaluated and the cargo has been approved, you must supply us with a new address for a redelivery. This paragraph's points "5" and "6" also apply in the circumstances of the seizure.
8. Because the sender address on the item delivered to you is a forgery, we will not receive it if it is returned to the sender; instead, you must submit the reason for return in a ticket and discuss the situation with an operator.
9. Packages that go missing due to incorrect address entries are not re-delivered.
10. If you change your address (move to a different residence) before the planned date, the product will not be redelivered. If you do this after the expected but before the 30th day, you must leave someone to receive the delivery at your previous location; otherwise, we will only pay 50% of the package value.
11. The product quantity deficiency is reimbursed when you report it and the operator makes a decision.
12. The incorrect goods are also reimbursed upon the redelivery of the originally purchased goods.
13. If a product is damaged and you are unable to use it, you must file a ticket and then take images of the damaged items, labels, and packaging and submit them to the following address.
PLACING AN ORDER
1. Before placing an order, please read the ordering instructions carefully.
2. At which point it will be dormant until you pay for it, at which point we will begin processing it within 24 hours after receiving the payment.
3. You can cancel and delete an order whenever you like, but only if it is not active; if the order has been paid for or activated by us, you must request cancellation via a ticket.
4. Because a placed order does not save the items in stock, if the time between the date you placed the order and the payment date is more than one week, you must confirm the availability of the ordered products by ticket.
5. Placing an order freezes the price, so if the order is kept unpaid in the system and the price changes when you wish to pay for it, you'll have to pay the previous amount specified in your order.
6. If you purchase a large number of various items but the amount per product is insufficient to qualify for a bulk discount, just order them and contact us to negotiate a lower price within the parameters of our marketing policy.
7. We must notify you that delivery delays sometimes occur due to technical issues, but this is not a cause for concern or disappointment. If an order is kept in the shop for longer than 7 days, please open a ticket and request reimbursement; we will provide credits in such situations.
8. You may always check the status, content, and other information about your order in your order history, which is accessible through your site account.
9. The order tracking code associated with your transaction should not be confused with the postal tracking number (reference number), as they are entirely separate entities.
10. If you ordered things you don't need by mistake and haven't been able to explain this to us before the delivery date, we will not redeliver the required product to you.
11. When you get a delivery, you must log in to the site, access your purchase history, and input the received amount in the field next to each product in that package, then click "accept" to notify us that the box has been received.
OUR TERMS OF PURCHASE
I. I am at least the age of 18 (applicable to all Australian & European customers) or 21 (applicable to US customers).
II. I am using this site for personal, business, or educational purposes only and will keep all information (delivery location, billing address, security policy) discreet and will not reveal my account to anybody.
III. I am not a law enforcement collaborator or a member of any law enforcement organization.
IV. I am not interested in causing harm to anyone with my site and solely using it for commercial purposes.
V. I shall treat the site's operators with courtesy and respect.
VI. I am aware that some of the goods advertised on the website may be harmful to my health and have unfavourable side effects.